Transforming a Fast-Growing Courier Into a Fully Connected Logistics Network
How INVASSO modernized shipment tracking, hub coordination, and fleet operations to enable 4× delivery capacity.
Executive Summary
JTL Xpress, a rapidly growing courier and freight company, struggled with increasing demand, fragmented tools, and manual processes that limited their ability to scale.
To support future expansion, JTL partnered with INVASSO to replace outdated workflows with a unified logistics platform — connecting hubs, drivers, customers, and fleet operations through real-time visibility.
INVASSO delivered a cloud-based solution that centralizes shipment tracking, driver assignment, load planning, customer notifications, and multi-hub coordination.
The result: a fully connected logistics chain capable of scaling regionally with speed and confidence.
Context & Operational Stakes
As JTL grew, operations became complex:
- Shipments moved between multiple hubs
- Drivers lacked unified routing coordination
- Customers received inconsistent updates
- Fleet utilization suffered from manual decision-making
- Leadership had limited real-time visibility
- Manual coordination increased workload and slowed daily operations
These issues created:
- Delivery delays
- Inefficient fleet use
- Missed KPIs
- Customer dissatisfaction
- Higher operational costs
To compete regionally, JTL needed a modern, scalable logistics backbone — not just incremental fixes.
The Challenge
Fragmented Workflows Across Hubs
Each hub operated independently, making it impossible to track orders end-to-end.
Inconsistent Delivery Tracking
Drivers used manual or disconnected tools, causing status gaps and delayed updates.
No Real-Time Customer Visibility
Customers had no reliable way to check the status of their shipments.
Limited Fleet Oversight
Task assignment, routing, and load planning were slow and non-optimized.
Scalability Barriers
Existing systems could not support rapid growth or high-volume operations.
High Operational Overhead
Manual coordination increased workload and slowed daily operations.
Why JTL Chose INVASSO
Deep Expertise in Logistics Architecture
INVASSO builds operational platforms that unify drivers, hubs, customers, and dispatch teams.
Proven Track Record in High-Stakes, Real-Time Systems
Experience integrating scanning, routing, automation, and fleet visibility.
Fast Delivery With Long-Term Scalability
JTL needed a partner who could execute quickly while building a foundation for future expansion.
Transformation Strategy
INVASSO engineered a centralized logistics ecosystem that:
Tracks shipments in real time
Notifies customers instantly
Optimizes driver routing and fleet utilization
Coordinates hubs through unified dashboards
Digitizes scanning, task assignment, and exception handling
Provides end-to-end visibility across the entire operation
The platform turned JTL's manual processes into a connected logistics network designed for efficiency and scale.
Implementation 4-Phase Engineering Framework
A systematic approach to building scalable logistics infrastructure
← Swipe to see all phases →
Discovery
- Conducted process audits across hubs and driver networks
- Identified points of friction in order flow
- Defined KPIs for fleet utilization, delivery speed, and task allocation
Results & Measurable Impact
62% Faster Response Time to Delivery Issues
Real-time visibility reduced delays and improved exception handling.
99.1% Fleet-Wide Order Status Visibility
Leadership now sees every order, driver, and hub activity centrally.
4× Increase in Delivery Capacity in 3 Months
Operational efficiency and automation enabled rapid scale.
Streamlined End-to-End Logistics Chain
The new platform connected warehouse, hub, driver, customer, and dispatch operations.
Stronger Customer Trust Through Transparency
Instant notifications and live tracking improved customer satisfaction and reduced inquiries.
Improved Operational Throughput
Automation reduced manual effort and increased daily delivery volume.
Future State Transformation Realized
JTL Xpress now operates as a fully connected logistics network:
This modernization strengthened JTL's position as a rapidly expanding logistics leader.
Technologies & Integrations
Built for speed, reliability, and regional growth.
Cloud-based logistics engine
Real-time tracking APIs
Role-based dashboards
Driver route optimization
Scanning + barcode workflows
Automated notifications
Strategic Takeaways
Real-time logistics visibility transforms delivery performance
Unified hubs + driver coordination reduces operational waste
Automation drives scale faster than staffing growth
Modern logistics platforms enhance customer trust and transparency
Cloud-based architecture accelerates regional expansion
Transform Your Logistics Operations
INVASSO helps growing logistics companies eliminate fragmentation and scale with control.
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