eCommerce & Retail Operations

Transforming Retail Operations With a Unified eCommerce Automation Platform

How INVASSO modernized multi-warehouse inventory, fulfillment workflows, shipping automation, and customer experience for a rapidly scaling retail brand.

48%
Faster Fulfillment
69%
Fewer Inventory Errors
2.4×
Fulfillment Capacity
99.8%
System Uptime

Executive Summary

A fast-growing retail brand operating multiple warehouses across the U.S. partnered with INVASSO to automate its eCommerce operations. The company struggled with:

  • Slow fulfillment
  • Stock inaccuracies
  • Manual shipping workflows
  • Fragmented systems
  • Limited visibility across warehouses
  • Customer delays and increased service inquiries
  • Shipping rate, carrier, and label complexity
  • Inefficient warehouse-to-warehouse coordination

To support rapid growth, the retailer needed a modern platform that could unify inventory, orders, fulfillment, returns, and shipping into one seamless ecosystem.

INVASSO engineered a connected retail automation platform that delivered real-time visibility, intelligent routing, automated label generation, integrated logistics, and faster order fulfillment.

Context & Industry Stakes

Modern eCommerce Challenges

  • High order volumes
  • Multi-warehouse distribution
  • Inventory sync across sales channels
  • Fast shipping expectations
  • Pressure to reduce costs
  • Customer demand for transparency
  • Shipping rate, carrier, and label complexity

Before INVASSO

  • Manual spreadsheets
  • Outdated inventory tools
  • Shipping portals that didn't talk to each other
  • Staff manually determining warehouse routes
  • High fulfillment errors

Scaling would not be possible without a modern, automated backbone.

The Challenge

1

Disconnected Systems Across Operations

Inventory, orders, and shipping tools had no unified logic.

2

Multi-Warehouse Complexity

Determining which warehouse should fulfill an order required manual review.

3

Fulfillment Delays

Picking, packing, and label generation took too long.

4

Inaccurate Stock Levels

Overselling and stock discrepancies affected customer satisfaction.

5

High Return (RMA) Overhead

Return requests and tracking lacked structure and consumed staff time.

6

Shipping Rate, Carrier, and Label Complexity

Every growing ecommerce operation hits this wall.

Why the Retail Brand Chose INVASSO

Expertise in High-Volume Operational Platforms

The brand needed real-time systems capable of processing thousands of daily events.

Proven Track Record in Logistics, Automation & Workflow Engineering

INVASSO had already delivered complex supply-chain systems.

Ability to Build a Unified, Scalable Retail Platform

Not just apps — an entire operational engine.

Transformation Strategy — A Fully Automated Retail Ecosystem

INVASSO delivered a platform that unified every operational step:

1

Centralized Inventory Management

  • Real-time stock syncing across warehouses
  • Channel integrations (Shopify, Amazon, website, POS)
  • Low-stock alerts & safety threshold automation
  • Variant & bundle inventory logic
2

Smart Fulfillment Engine

Automatically determines:

  • The optimal warehouse
  • Pick-pack routes
  • Multi-item grouping
  • Backorder logic

This reduced fulfillment mistakes dramatically.

3

Shipping & Label Automation

Integrated with: UPS, FedEx, DHL, Aramex, USPS

  • Automatic label generation based on weight
  • Dimensions-based carrier selection
  • Destination optimization
  • Cost-optimized carrier routing
4

Multi-Warehouse Management

Dashboard shows:

  • Inventory distribution
  • Warehouse capacity
  • Transfer recommendations
  • Order allocation logic
5

Order Management Portal

A full command center for:

  • Order status tracking
  • Comments and notes
  • Batch fulfillment
  • Cancellations and refunds
  • Backorders management
6

Returns & RMA Automation

  • Customer self-service return portal
  • Automated approval rules
  • Integrated shipping labels
  • Refund triggers
  • Restocking workflows
7

Customer Experience Enhancements

  • Real-time tracking
  • Email/SMS order updates
  • Reduced inquiry volume
8

Executive & Ops Dashboards

  • Sales performance analytics
  • Fulfillment speed metrics
  • Inventory aging reports
  • Warehouse efficiency
  • Return rate analytics

Implementation Process

← Swipe to see all phases →

01

Discovery

  • Mapped fulfillment workflows
  • Identified bottlenecks in picking & packing
  • Designed multi-warehouse decision logic
  • Documented return & refund workflows

Results & Measurable Impact

(Retail-Standard KPIs)

48%

Faster Order Fulfillment

Automation replaced manual routing and repetitive tasks.

69%

Reduction in Inventory Errors

Real-time synchronization eliminated stock discrepancies.

57%

Lower RMA Processing Time

Self-service returns + automation improved turnaround.

35%

Decrease in Customer Service Volume

Order tracking & notifications reduced inquiries.

2.4×

Increase in Fulfillment Capacity

Warehouse teams processed more orders with fewer delays.

99.8%

System Uptime

Scalable infrastructure supported peak sales periods.

Future State Transformation Realized

The retail brand now operates as a modern, automated commerce ecosystem:

  • Consistent multi-warehouse visibility
  • Optimized fulfillment
  • Faster deliveries
  • Fewer customer complaints
  • Reduced operational cost
  • Scalable infrastructure for national growth

The platform became the central operating system of the company.

Technologies & Integrations

Shopify, WooCommerce, Amazon API
UPS/FedEx/DHL/USPS integrations
Real-time inventory sync engine
Warehouse routing logic
Role-based administration
Automated RMA + refund modules
Cloud-native microservice infrastructure
Automated picking, packing, & label workflows
Order orchestration engine

Strategic Takeaways

1

Retail automation reduces cost & errors

2

Real-time inventory is critical for scaling

3

Multi-warehouse routing dramatically improves delivery speed

4

Automation delivers a competitive advantage

5

Unified systems outperform scattered tools

Build With Confidence

Transform Your Retail Operations With an End-to-End Automation Platform

INVASSO builds enterprise-grade commerce engines for high-growth brands.

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